Terms of Service

 

1. DEFINITIONS

   In these Conditions:

   “Australian Consumer Law” means the provisions contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

   “Conditions” means these terms and conditions of sale, as amended by T.C Boxes from time to time.

   “Corporations Act” means the Corporations Act 2001 (Cth).

   “Customer” means any person who has placed an Order with T.C Boxes or requests a quotation from T.C Boxes or purchases Goods or Services from T.C Boxes.

   “Goods” means any goods requested by the Customer in an Order.

   “GST” has the meaning given to it in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

   “Order” means any order placed by a person for the supply of Goods and/or Services by T.C Boxes.

   “PPSA” means the Personal Property Securities Act 2009 (Cth).

   “Proceeds” has the meaning given to it in the PPSA.

   “Security Agreement” means the security agreement under the PPSA created between T.C Boxes and the Customer by these Conditions.

   “Security Interest” has the meaning given to it in the PPSA.

   “Services” means any services requested by the Customer in an Order.

   “T.C Boxes” means T.C Investments Group Pty Ltd ACN 621 569 364 trading as T.C Boxes.
   
   

2. CONDITIONS TO PREVAIL

   Subject to clause 9.4 these Conditions constitute the terms and conditions upon which T.C Boxes will supply Goods and/or Services to the Customer and take precedence over any terms and conditions that may be contained in any Order or in any other document.
   
   

3. TERMS OF PAYMENT

   1. Unless otherwise agreed in writing by T.C Boxes, the Customer shall pay in full for all Goods and/or Services supplied by T.C Boxes by not later than the last day of the month following the date of T.C Boxes’ tax invoice. T.C Boxes may issue an invoice to the Customer on and from the date of an Order.

   2. If the Customer fails to make any payment when due, then without prejudice to any other provision of these Conditions or to any other remedy provided to T.C Boxes under these Conditions or otherwise, interest will accrue on the amount of the overdue payment at a rate equal to 11.5% calculated from the date payment was due, and all amounts owing by the Customer to T.C Boxes on any account will immediately become due and payable.

   3. A credit card surcharge will apply to any credit card payments made to T.C Boxes.
      
      

4. PRICES

   1. The price of Goods and/or Services will be the then current price charged by T.C Boxes as at the date of delivery of the Goods and/or Services, subject to any increases in accordance with clause 4.2.

   2. Unless already included in the price of Goods and/or Services, T.C Boxes may add to the price of any Goods and/or Services:

      1. any amount that T.C Boxes is required to pay on account of any excise duty or any taxes or charges which may be established or levied by any governmental authority (domestic or foreign) thereupon or on any part thereof or in connection therewith;

      2. any amount that T.C Boxes is required to pay on account of any GST which may be established or levied by a government agency;

      3. any transportation, packing and delivery costs; and

      4. an amount that reflects any relevant increase in exchange rates, transportation costs and the cost of labour and materials.
         
         

5. WARRANTY AND RETURNS OF GOODS

   1. Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.

   2. Subject to clause 5.1, further details about our 12 month warranty on Good and Services are set out in clause 9 below and on our website at https://www.tcboxes.com.au/refunds--returns-policy.html the terms of which are incorporated into these Conditions.

   3. The Customer acknowledges that T.C Boxes is not liable for any loss or damage caused to or by the Products by the Customer, or any other party on the Customer’s behalf, from or in connection with the Customer’s installation, modification or preparation of the Products for installation.

6. INSPECTION BY CUSTOMER

   Subject to clause 5.1, the Customer must inspect all Goods and/or Services upon delivery of the Goods or completion of the Services, as the case may be, and must report in writing to T.C Boxes within 14 days of the date of delivery any alleged defects in Goods and/or Services with details of the relevant invoice number and a description of the alleged defects. Unless Goods and/or Services are so rejected within that 14 day period, such Goods and/or Services will be deemed to comply with the Specifications.
   
   

7. RETENTION OF TITLE

   1. Ownership of and title to the Goods remains with T.C Boxes and does not pass to the Customer until payment in full on any account relating to the sale of the Goods has been received by T.C Boxes.

   2. Until Ownership of and title to the Goods passes to the Customer:

      1. the Customer will hold such Goods as bailee for T.C Boxes;

      2. the Customer shall, at its cost, hold and store the Goods in such a way as to clearly identify them as the property of T.C Boxes and keep proper stock records and records of account in respect of the purchase, receipt, sale or other dealings in relation to the Goods;

      3. the Customer must not sell or purport or dispose of the Goods except in the ordinary course of its business;

      4. if the Goods or part thereof are sold by the Customer, the Customer must hold so much of the Proceeds of such sale as equals the unpaid price payable to T.C Boxes in a separate account, for T.C Boxes. T.C Boxes has a right to trace the Proceeds of any such sales in accordance with equitable principles;

      5. the Customer must not charge, encumber or create a Security Interest in the Goods or make any alterations to the Goods or do or allow anything to happen to the Goods that might contribute to the deterioration in their value or otherwise affect the interests of T.C Boxes;

      6. T.C Boxes may, without prejudice to any of its other rights, enter into the Customer’s premises (or any other place occupied by the Customer) to inspect, search for, remove and re-take, repossess or resume possession of any or all of the Goods and, the Customer hereby grants to T.C Boxes, its servants and agents, leave and an irrevocable licence to do so at any time without prior notice, using reasonable force if necessary, for that purpose if:

         1. there is any breach of any of these Conditions or any other contract between T.C Boxes and the Customer in respect of the Goods; or

         2. the Customer takes any action that could result in his being made bankrupt or arrangement under Part X of the Bankruptcy Act 1966 (Cth) is invoked against the Customer or where the Customer is a corporation, if the customer is or becomes insolvent or an externally administered body corporate (within the meaning of the Corporations Act) or a controller (within the meaning of the Corporations Act) enters into possession or takes control of the Customer’s undertaking or property or any part thereof.

   3. T.C Boxes may recover the price of the Goods (plus interest properly payable) and may apply to wind up or bankrupt the Customer, if the Goods are not paid for within T.C Boxes’ usual credit terms, notwithstanding that ownership of, and title in, the Goods has not passed to the Customer.

   4. The provisions of this clause 7 apply notwithstanding any arrangement under which T.C Boxes provides credit to the Customer. To the extent that there is any inconsistency, these provisions prevail.
      
      

8. PPSA

   1. These Conditions are an agreement that constitute a Security Agreement.

   2. The Customer acknowledges that T.C Boxes has a Security Interest in the Goods and any Proceeds even if the Goods have been sold or used in the ordinary course of its business until the Customer has paid for the Goods in full.

   3. The Customer must not do, or agree to do, any of the following:

      1. create or allow another Security Interest to be created over the Goods without T.C Boxes’ prior approval;

      2. lease, hire, or bail the Goods to another person;

      3. otherwise part with possession of the Goods or any of them otherwise than by way of sale to a customer in the ordinary course of its business;

      4. change its name, relocate its principal place of business, or change its place of registration or incorporation without giving T.C Boxes 14 days prior written notice.

   4. Neither the Customer nor T.C Boxes will disclose to an interested person (as defined in section 275(9) of the PPSA) or any other person, any information of the kind described in section 275(1) of the PPSA. The Customer must not authorise the disclosure of any information of the kind described in section 275(1) of the PPSA.

   5. The Customer must do anything (such as obtaining consents and signing documents) which T.C Boxes requires for the purposes of:

      1. ensuring that T.C Boxes’ Security Interest in the Goods is enforceable, perfected and otherwise effective under the PPSA;

      2. enabling T.C Boxes to gain first priority for its Security Interest in the Goods; and

      3. enabling T.C Boxes to exercise rights in connection with the Security Interest in the Goods.

   6. To the extent permitted by the PPSA for the purposes of sections 115(1) and 115(7) of the PPSA:

      1. T.C Boxes need not comply with sections 95, 118, 121(4), 125, 130, 132(3)(d), 132(4) and 137; and

      2. sections 142 and 143 are excluded.

   7. The Customer waives its right to receive a verification statement under section 157 of the PPSA.

   8. The Customer agrees to pay all expenses (including legal expenses on a full indemnity basis) arising from the collection of overdue monies or the registration, maintenance, enforcement or discharge of T.C Boxes’ Security Interest in the Goods.
      
      

9. LIABILITY OF COMPANY

   1. To the extent permitted by law, T.C Boxes will not be liable in respect of any loss or damage (including consequential loss or damage), howsoever caused (whether by negligence or otherwise), which may be suffered or incurred or which may arise directly or indirectly or in connection with the Goods or Services, howsoever acquired, including where any person has:

      1. modified or in any way altered the Goods or changed the formulation or make-up of the Goods;

      2. failed to use the Goods in accordance with the instructions or recommendations of T.C Boxes published from time to time in connection with the use of the Goods;

      3. failed to use the Goods in accordance with any applicable laws or regulations.

   2. To the extent permitted by law, T.C Boxes will not be under any liability in respect of any loss or damage (including consequential loss or damage) however caused (whether by negligence or otherwise) which may be suffered or incurred or which may arise directly or indirectly in respect of any technical advice or assistance given or rendered by it to the Customer whether or not in connection with the manufacture, preparation or supply of Goods and/or Services to the Customer, provided that T.C Boxes has provided such technical advice or assistance with due care and skill.

   3. Where any applicable legislation implies any term, condition or warranty into the relationship between T.C Boxes and the Customer or into these Conditions or a contract of sale between T.C Boxes and the Customer in relation to the sale or supply of Goods and/or Services, or otherwise gives the Customer a particular remedy against T.C Boxes and that legislation or any legislation avoids or prohibits provisions excluding or modifying the application of, or exercise of, or liability under, such term, condition, warranty or remedy, then that term, condition, warranty or remedy is deemed to be included in these Terms and Conditions of Sale, or, as the case may be, apply to that relationship. However, T.C Boxes’ liability for any breach of such term, condition or warranty or under such remedy, will be limited, at T.C Boxes’ option, in any one or more of the ways permitted by that legislation including, where so permitted:

      1. if the breach relates to any Goods, to:

         1. the replacement of those Goods or the supply of equivalent goods;

         2. the repair of those Goods;

         3. the payment of the cost of replacing those Goods or acquiring equivalent goods; or

         4. the payment of the cost of having those Goods repaired; and

      2. if the breach relates to any Services to:

         1. the supplying of those Services again; or

         2. the payment of the cost of having those Services supplied again.

   4. If there is any inconsistency between the express terms of these Conditions and any term, condition, warranty or remedy deemed to be included in these Conditions pursuant to clause 9.3, that deemed term, condition, warranty or remedy will prevail to the extent of the inconsistency.

   5. The descriptions, illustrations and other material contained in any catalogue, price list, brochure, leaflet or other material provided by or on behalf of T.C Boxes does not form part of these Conditions or any contract between T.C Boxes and the Customer for the supply of Goods or Services and does not amount to any representation or warranty (whether collateral thereto or otherwise), nor does the use of such material constitute a contract of sale by description. All Goods and Services supplied by T.C Boxes will be in conformity with T.C Boxes’ standard commercial specifications at the time of supply, subject to T.C Boxes’ right without notice to incorporate such minor modifications thereto as it thinks fit or any modifications of whatever nature necessary to comply with any relevant law.
      
      

10. PROPERTY AND RISK

    Risk in Goods will pass to the Customer immediately upon delivery of the Goods by T.C Boxes.
    
    

11. ACKNOWLEDGEMENTS

    The Customer acknowledges that:

    1. it has not relied on any representations made by T.C Boxes as to the suitability of the Goods for any specific purpose; and

    2. it is its responsibility to make its own enquiries and investigations as to the suitability of the Goods for any particular purpose.
       
       

12. FORCE MAJEURE

    T.C Boxes will not be liable as a result of delay in performance or of non-performance of the Conditions caused by circumstances beyond its control, including but not limited to acts of God, fire, explosion, flood, machinery or equipment breakdown, accident, war, government action, riots, strikes, lockouts, industrial action, shipping delays or delays by suppliers or contractors due to causes beyond the control of those suppliers or contractors.
    
    

13. SEVERANCE

    If it is held by a court of competent jurisdiction that:

    1. any part of these Conditions is void, voidable, illegal or unenforceable; or

    2. these Conditions would be void, voidable, illegal or unenforceable unless any part of these Conditions was severed from these Conditions, that part will be severed from and will not affect the continued operation of the remainder of these Conditions.
       
       

14. WAIVER

    No waiver by either party of any breach of any of the terms and conditions contained in these Conditions will be effective unless given in writing and no waiver will be construed as a waiver of any subsequent breach of the same or any other terms or conditions of these Conditions.
    
    

15. GOVERNING LAW

    These Conditions are governed by and construed in accordance with the laws in force in the State of Victoria and T.C Boxes and the Customer submit to the jurisdiction of the courts of that State.
    
    

16. PRIVACY ACT

    1. The Customer is informed that personal information (including credit-related information) relating to the Customer might be disclosed by T.C Boxes to a credit reporting body. The credit-related information that may be disclosed includes details of any overdue payments, payment arrangement defaults or serious credit infringements (as that term is defined in the Privacy Act 1988 (Cth).

    2. The Customer agrees:

       1. that T.C Boxes may obtain from a business which provides information about the commercial credit worthiness of persons, information concerning their respective commercial activities or commercial credit worthiness and using that information for the purposes of assessing this application;

       2. that any credit reporting body may give to T.C Boxes (a credit provider) any credit report or record or information that has any bearing on the credit worthiness, credit standing, credit history or credit capacity of the Customer for any purpose permitted by law including:

          1. to assess an application by the Customer for credit;

          2. to notify other credit providers (either directly or by notification to a credit reporting body) of a default by the Customer;

          3. to exchange credit-related information with other credit providers as to the status of the Customer’s account where the Customer is in default with another credit provider; and

          4. to assess the credit worthiness of the Customer at any time.

    3. Further details regarding how we collect, use, store and disclose credit related information as well as details regarding our recognised dispute resolution scheme is contained in our Privacy Policy, a copy of which is available here https://www.tcboxes.com.au/privacy-policy.html

17. EOFY + Open Day Giveaway

Eligibility & Entry Conditions

• To be eligible, customers must make a qualifying purchase or pay a deposit of $1,000 or more at a participating T.C. Boxes Open Day events.
• One (1) entry is permitted per qualifying transaction, regardless of the total amount spent.
  • For example, if a customer spends $10,000, that transaction still qualifies for only one (1) entry into each of the 3 giveaways.
• Multiple entries will not be permitted from a single transaction, and customers are not permitted to split a single order into multiple transactions to gain additional entries.
• Entries are non-transferable.

Participating Locations & Timing

• This giveaway is valid at each of the four (4) participating T.C. Boxes retail locations on the day of their scheduled EOFY Open Day.
• Qualifying purchases or deposits must be made during the event hours to be eligible.

Prizes & Winner Selection

• Each store will offer the following prizes:
  • One (1) Front Runner Slimpro Canopy Rack Kit Valued At Up To $1,380
  • One (1) Dometic NRX80C Valued At $1,449
• Winners will be drawn on Monday the 2nd of June and notified directly using the contact details provided at the time of purchase or deposit.
• Prizes are not redeemable for cash, store credit, or exchange.
• In the event that a prize is unavailable due to unforeseen circumstances, T.C. Boxes reserve the right to substitute the prize with another item of equal or greater value.

Enerdrive Weekly Giveaway Eligibility

• All Open Day customers who meet the $1,000 qualifying spend or deposit will also be automatically entered into the Enerdrive Weekly Giveaway, unless previously drawn as a winner.
• Each qualifying entry will remain valid for the duration of the promotion unless the entrant has already won in a previous draw.
• Each week during the month of June starting June 11th and ending July 2nd (1) winner will be selected and then removed from the remaining draws.

General Terms

• T.C. Boxes reserve the right to modify, adjust, suspend, or terminate the promotion at any time without prior notice.
• By participating, entrants agree to be bound by these Terms & Conditions and any decisions made by T.C. Boxes, which are final and binding in all respects.
• This promotion is in no way sponsored, endorsed, or administered by, or associated with, Instagram, Facebook, or any third-party platform.

T.C Boxes Customer Feedback Promotion

Terms and Conditions of T.C Boxes Customer Feedback Promotion.

1. Information on how to enter and the prize form part of these Terms and Conditions. Participation in T.C Boxes Customer Feedback Competition ("Competition") is deemed acceptance of these Terms and Conditions.

Promoter

2. The promoter is Feedback ASAP Pty Ltd (ABN 53 146 056 331) St. Kilda Rd Towers, Level 1, 1 Queens Road Melbourne, Victoria 3004

Competition Period

3. The period of the Competition begins at 12:00:00am (AEST) on 22nd May 2025 and ends at 11:59:59pm (AEDT) on 21st November 2025. (“Competition Period”).

Eligibility to Enter

4. Entry is only open to Australian residents aged 18 years and over who are current and former customers of T.C Boxes who have received a promotional SMS or email from the Promoter.

5. Employees (and their Immediate Family Members) of the Promoter or of T.C Boxes, or any related body corporate of the Promoter or T.C Boxes as well as any agency associated with this Competition are ineligible to enter. Immediate Family Members means any of the following: spouse, ex-spouse, de-facto, ex-de-facto, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin.

How to Enter 

6. To enter the Competition, an eligible entrant must complete one of the following mechanics during the Promotional Period:

(A). SMS Entry: (i) reply to the SMS that they receive from the Promoter with the word ‘YES’ in their reply SMS to receive an instant automatic call back. The automatic call back will be an automated phone survey; and (ii) answer all questions in the automated phone survey as prompted. SMS entry cost will vary dependent on the mobile network used but will not exceed 55c. SMS entries via the Internet are ineligible.

(B) Website Entry: (i) click on the link provided in the email or sms that they receive from the Promoter to be directed to the promotional website; and (ii) input the requested personal details and answer all the questions in the survey as prompted on the promotional website and submit the fully completed survey.

7. For the sake of clarity, the entrant will be the person whose name is registered on the T.C Boxes account relevant to mobile phone used to enter (for SMS entry), or email address (Website Entry)

8. Only one (1) entry permitted per feedback request.

Prize Draws 

9. Entries open and close for the draw on the dates and times specified in the table below. The prize draws will be by Feedback ASAP Pty Ltd, St. Kilda Rd Towers, Level 1, 1 Queens Road Melbourne, Victoria 3004 at 12noon on the dates specified in the table below.

Prize Draw	Entries Open	Entries Close	Draw Dates
1	12:00:00am (AEST) 22 May 2025	11:59:59pm (AEST) on 21 August 2025	27 August 2025
2	12:00:00am (AEST) 22 August 2025	11:59:59pm (AEDT) on 21 November 2025	24 November 2025

10. The winner of each prize draw period will be notified by telephone or email within two (2) days of the draw. If the winner is located in the ACT, they will be contacted by mail. The winner’s name will be published on www.tcboxes.com.au within 7 days of the relevant draw.

Prize

11. One valid entry drawn from each prize draw will win a $500 Total Tools Voucher.

12. The T.C Boxes Voucher will be posted to the winner by registered mail and is valid for 12 months from the dates of card issue. The T.C Boxes Voucher is subject to its terms of issue. Refer to Voucher policy. The Promoter accepts no liability for a defective Voucher however, if necessary, will provide reasonable assistance to a winner to ensure a replacement T.C Boxes Voucher is provided.

13. Any ancillary costs associated with redeeming the T.C Boxes Voucher not included. Any unused balance of the T.C Boxes Voucher will not be awarded as cash. Redemption of the T.C Boxes Voucher is subject to any terms and conditions of the issuer including those specified on the T.C Boxes Voucher. Refer to T.C Boxes Voucher policy https://www.tcboxes.com.au.

EOFY25 Enerdrive Competition
T.C Boxes Trade Promotion - Terms & Conditions

By entering the competition, you agree to our Terms & Conditions and to receive marketing material and communication.

This competition is conducted by T.C Boxes (ABN: 78 646 286 615, ACN: 646 286 615) and is designed to promote TCX Trays, Canopies, and Toolboxes.

The giveaway will run from:

• 9:00am AEST on 01/06/2025 until 4:30pm AEST on 30/06/2025.

The winners will be drawn weekly at 10:00am AEST on Wednesday  11/06/2025, Wednesday 18/06/2025, Wednesday 25/06/2025 and Wednesday 02/07/2025 at T.C Boxes Head Office, 209/211 Greenhills Rd, Pakenham VIC 3810, and will be announced on our official T.C Boxes social media platforms at 6:00pm AEST on Wednesday  11/06/2025, Wednesday 18/06/2025, Wednesday 25/06/2025 and Wednesday 02/07/2025.

How to Enter:

To enter the competition, purchase a TCX Tray, Canopy, or Toolbox during the promotion period. Winners will be drawn each week from a pool of purchases made in the month to date.

Who Can Enter:

Entry is open to anyone over 18 years of age that lives in VIC, NSW, QLD or WA.

Prizes:

• Four (4) winners will receive an Explorer 03 (with Simarine) Canopy Power Systems valued at $2,686 each and an Enerdrive B-TEC 12V 100ah G2 Lithium Battery valued at $1198 each.
• The total prize pool is valued at $15,536.
• The prize includes freight costs if the winner chooses to have it shipped.
• The prize is not redeemable for cash.
• Prizes will be delivered to the winners' nominated addresses.

Winner Notification & Prize Collection:

• Winners will be notified via email within 7 days of the draw.
• The winners' first and last names will be published publicly on the T.C Boxes Facebook and Instagram pages.
• Once notified, winners have 14 days to respond, acknowledge that they have been contacted, and provide their postal address.
• Any unclaimed prizes after this period will result in a new draw, with the prize being reassigned to a new winner.

Cancellation Clause:

If for any reason any aspect of this Promotion is not capable of running as planned, including but not limited to computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure, or any cause beyond the control of the Promoter, the Promoter may, in its sole discretion, cancel, terminate, modify, or suspend the Promotion and invalidate any affected entries, or suspend or modify a prize, subject to State or Territory regulation.